Privacy Policy & Cookies

Last updated: September 9, 2026

Data controller

The data controller is Martin Provazník, Company ID (IČO): 08946639, registered address Frýdnava 58, 582 82 Habry, Czech Republic — a sole trader registered under the Czech Trade Licensing Act, not entered in the Commercial Register (not a VAT payer), trading as Odtahová služba Provazník. You can contact us at odtahyprovaz@seznam.cz or +420 732 24 25 00.

What data we process

When you submit the request form, we process your name, phone number, e-mail (optional), pickup and destination location, vehicle details, a description of the situation, and any photos you choose to provide. Providing your name, contact details and a description of the requested service is necessary for us to handle your request at all — without this data we cannot offer or confirm the service.

Purpose of processing

We use this data solely to handle your request — contacting you, arranging the towing, transport or other requested service, and handling any complaints.

Legal basis

Processing is necessary for pre-contractual negotiations and contract performance (Art. 6(1)(b) GDPR), or based on our legitimate interest in responding to your enquiry.

Recipients of data

We do not share your data with third parties, except for essential technical providers: our web hosting and Google reCAPTCHA (spam protection on the request form). Google reCAPTCHA also processes data outside the European Economic Area (on Google's servers in the United States); this transfer is safeguarded by EU Standard Contractual Clauses and/or Google's certification under the EU-US Data Privacy Framework — see Google's privacy policy for details.

Retention period

We keep request data for as long as necessary to handle it and any follow-up communication, but no longer than 24 months from submission, unless required otherwise by law.

Your rights

You have the right to access, rectify or erase your personal data, restrict processing, request data portability, and object to processing. You may also file a complaint with your national data protection authority (in the Czech Republic: uoou.cz).

Cookies

This website uses cookies and similar technologies. You can change your preferences at any time via the "Cookie settings" link in the footer.

Contact

For questions about data protection, contact us at odtahyprovaz@seznam.cz.