Terms and Conditions

Last updated and effective from: 17 September 2026

Introductory provisions

These terms and conditions (the "Terms") are issued by Martin Provazník, Company ID (IČO): 08946639, registered address Frýdnava 58, 582 82 Habry, Czech Republic — a sole trader registered under the Czech Trade Licensing Act, not entered in the Commercial Register, not a VAT payer, trading as Odtahová služba Provazník (the "Provider"), contact: odtahyprovaz@seznam.cz, +420 732 24 25 00. The Terms govern the mutual rights and obligations of the Provider and the customer when providing vehicle towing, transport, van rental, vehicle wreck disposal and mini-excavator earthworks services (the "Services") and are governed by Czech law, in particular Act No. 89/2012 Coll., the Civil Code, and, where the customer is a consumer, Act No. 634/1992 Coll., on Consumer Protection.

Definitions

A "customer" is any person who orders a Service from the Provider. Where the customer is a natural person acting outside the scope of their business activity, they are a "consumer". An "order" means a request for a Service made by phone, e-mail, in person, or electronically, including a reservation made through the van rental web form.

Ordering and formation of the contract

Towing, transport, vehicle wreck disposal and earthworks are ordered by phone, e-mail or through the enquiry form; the contract is formed once the Provider confirms the order. Given the nature of these services, the exact scope and final price for towing and earthworks are often only determined on site, based on the work actually carried out. For van rental, the rental agreement is formed when the online reservation is submitted and confirmed, and/or by signing the vehicle hand-over protocol at pickup.

Price and payment terms

Prices for towing and transport follow the Provider's current rate card (distance, vehicle type, response time) and are communicated to the customer before the service is provided, or during it where the scope cannot be determined in advance. Van rental prices are listed in the price list for each specific vehicle on the website. Payment can be made in cash or by bank transfer unless otherwise agreed. The Provider is not a VAT payer, so all listed prices are final.

Special provisions for van rental

Only a person aged 21 or over who has held a category B driving licence for at least 2 years, and who presents a valid ID card and driving licence, may rent a vehicle. A hand-over protocol recording the odometer reading, fuel level and any existing defects is completed when the vehicle is collected. The vehicle must be returned with the same amount of fuel as at collection; otherwise the Provider will charge for refuelling at the current fuel price plus a handling fee. The deposit listed for the specific vehicle is paid at collection and refunded after inspection, less any costs for repairing damage, refuelling, or fines incurred during the rental. The renter is fully liable for any damage to the vehicle caused through their fault, unless otherwise agreed.

The renter may only use the vehicle for lawful purposes consistent with its normal use, and it may only be driven by the renter or by another driver expressly named in the hand-over protocol. Without the Provider's prior express consent, it is specifically prohibited to: smoke in the vehicle, transport animals, allow a third party to use the vehicle, take the vehicle outside the Czech Republic, use the vehicle to tow a trailer or another vehicle, drive off paved roads, or carry a load exceeding the vehicle's permitted capacity. The renter must immediately report any traffic accident, damage, or theft of the vehicle to the police and to the Provider. Breach of any of the above prohibitions is considered a material breach of the rental agreement and entitles the Provider to claim compensation for any resulting damage from the renter, or a contractual penalty of up to the amount of the deposit paid.

Cancellation terms

A van rental reservation can be cancelled free of charge no later than 48 hours before the agreed rental start. Cancelling later, or failing to collect the vehicle, entitles the Provider to charge a cancellation fee of 50% of the rental price. For other services (towing, transport, earthworks), the customer may cancel free of charge provided the Provider has not yet set off to the service location; once underway, the customer must reimburse any costs reasonably incurred.

Customer rights and obligations

The customer must provide the Provider with true and complete information necessary to provide the service (e.g. the location and condition of the vehicle for towing, or the scope and conditions for earthworks) and must allow safe access to the service location. The Provider is not liable for damage arising from false or incomplete information provided by the customer.

Liability for damage and complaints

The Provider is liable for damage caused while providing the service in accordance with the Civil Code. Complaints must be raised by the customer without undue delay after discovering a defect, in writing to the Provider's e-mail, describing the defect and including proof of the service provided. The Provider will resolve the complaint within 30 days of it being raised, unless a longer period is agreed.

Right of withdrawal

Where the customer is a consumer and the contract was concluded at a distance (e.g. via an online reservation), they have the right to withdraw from the contract within 14 days of its conclusion without giving a reason, except for contracts listed in Section 1837 of the Czech Civil Code, to which this right does not apply — in particular contracts for transport, rental of a means of transport, or a service performed on a specific date or within a specific period. Every service described in these Terms (van rental for an agreed period, or towing, transport, vehicle wreck disposal or earthworks carried out at an agreed time) always falls within this exception by its nature, so the statutory right of withdrawal does not apply to any of them. If the customer expressly requests that the service begin before the withdrawal period expires and the service is fully provided, the right of withdrawal ceases to apply even in cases where it would otherwise arise.

Out-of-court dispute resolution

If a consumer dispute arises between the Provider and a customer who is a consumer that cannot be resolved by mutual agreement, the consumer may submit a proposal for out-of-court dispute resolution to the designated body, the Czech Trade Inspection Authority (Česká obchodní inspekce), Ústřední inspektorát – oddělení ADR, Štěpánská 567/15, 120 00 Praha 2, e-mail: adr@coi.cz, website: adr.coi.cz.

Personal data protection

The processing of customers' personal data when providing the Services is governed by our separate policy: Privacy Policy & Cookies

Final provisions

These Terms and the legal relationships they establish are governed by the law of the Czech Republic. The Provider reserves the right to amend these Terms to a reasonable extent; for any specific order, the Terms in effect on the date the order is confirmed apply. These Terms take effect from 17 September 2026.